CHFI v8 - Computer Hacking Forensic Investigator
312-49-v8
Soft skill training for techies to enhance customer services through good communication, empathy, patience, and follow-up.
(CUST-SERV.AA1) / ISBN : 978-1-64459-583-1Good interpersonal and customer service skills are sought-after in today's technology-driven world. This Customer Service Skills for Techies course has been specially designed for technical or IT professionals in customer-facing roles. It is a comprehensive course that focuses on teaching the essential knowledge and skills for delivering excellent customer experiences. Excel in IT front desk career by learning how to communicate effectively while providing technical assistance to your customers.
13+ Interactive Lessons | 176+ Exercises | 100+ Quizzes | 60+ Flashcards | 60+ Glossary of terms
1+ Full Length Tests | 60+ Practice Test Questions
23+ Videos | 10:28+ Hours
Still thinking whether to take this Customer Service Skills for Techies course? Read this section for more information.
Contact Us NowGood customer service skills are crucial for every organization because they directly impact customer satisfaction and loyalty. IT / tech professionals who can communicate effectively, understand customer needs, and resolve issues efficiently build trust and foster positive relationships. This contributes greatly to the company’s reputation and success.
While there are many important skills you’ll be learning with this IT customer service training, some of the most relevant ones include: effective communication, empathy and understanding, problem-solving, patience, product knowledge, time management and positive attitude.
Yes, you’ll be awarded a certificate of completion.
This course can greatly benefit your career by boosting your ability to communicate effectively with customers and colleagues. You'll be better equipped to handle technical issues, build trust, and provide excellent customer service. This will lead to increased job satisfaction and career advancement opportunities. And, you can also explore new opportunities within the tech industry.
After completing this course you can take on roles such as technical support specialist, customer success manager, help desk analyst, product specialist, and more.